3CX is thrilled to announce that the brand-new 3CX iOS App is now accessible via the App Store and has officially been released. This app is intended to improve your experience with business communication thanks to its sleek design and improved functionality. We’ll go over the main capabilities of the 3CX iOS App in this blog post, emphasizing how it makes call management simple and keeps you connected wherever you are.

Easy Multiple Call Management:

With the help of the 3CX App multi-call management features, managing multiple calls is now a breeze. The app offers a scrollable list of callers so you can quickly see who is trying to reach you, whether you have calls waiting for you or are receiving them right now. Each call has a unique status icon that clearly shows whether it is an incoming call or on hold. You can prioritize and move calls to the active call window with just one tap, ensuring effective call handling

Current Status Updates:

Knowing the availability of your contacts is essential for effective communication. The 3CX iOS App introduces real-time status updates, displaying the availability of the person you are about to call. This feature provides valuable insights into whether they are available to talk, ensuring you can reach out at the most convenient time.

New Dialer:

The dialer has been updated in the 3CX iOS App, giving it a new, contemporary look. You can quickly recognize and connect with the appropriate contacts thanks to intuitive features like the capability to check someone’s availability before calling them and the display of the caller’s avatar during a conversation. You can multitask effectively with improved navigation functionality, which ensures smooth changes between various screens.

Better Call Bar:

The 3CX App makes it easier for you to multitask while on a call. While still on the call, you can access previous screens by tapping the top-left back button. Simply tap the green call bar visible at the top of the screen to return to the dialer. With this feature, you can easily continue chatting and using the app even when a call is active.

Conclusion

Along with the noteworthy features already mentioned, the new 3CX iOS App also includes several enhancements and bug fixes. A seamless experience across various iOS devices is ensured by the user interface’s optimization for smaller devices. The integration of the microphone with iOS 16 Control Centre settings improves the audio quality of calls. Additionally, iOS 14 and iOS 15 compatibility issues have been resolved, ensuring seamless performance on the newest operating systems. With the 3CX App, enter a new era of mobile communication and elevate your business communication. Download the app to enjoy seamless communication no matter where you are.  The most recent 3CX iOS App offers a streamlined and simple experience that redefines business communication on mobile devices.

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Check Out – IVR & Call Queues

New Features

Managing Whatsapp Messages from 3CX

With the help of the WhatsApp connection, you can instantly transport WhatsApp messages to the Web Client so that agents can respond to, transfer, and handle customer inquiries from a single platform.

In light of the same, you can also expect the following:

• WhatsApp messages can be assigned to groups to ensure prompt responses. 
• By centralising all customer communications, you can provide superior service. 
• To ensure that no response disobeys business regulations, messages are recorded. 
• Employees won’t have to share their individual WhatsApp numbers!

Improved SMS Integration

Previously, the SMS setting was set up independently, but it has been upgraded to live right inside the SIP trunk configuration.

There is now an “SMS” tab that enables you to configure SMS in 4 simple steps: 

• In the “SMS” tab, enable the SMS.
• Enter the Secret Key obtained from the VoIP provider’s portal.
• Copy and paste your 3CX webhook URL into your provider’s portal.
• Enable your users’ permissions to send SMS.

Quick Response Message Template

Using your own fully customizable quick response message templates, you may respond to any chat message, including those sent by live chat, Facebook, WhatsApp, and SMS, even faster. To access new templates, merely click on the icon in the message response bar. Templates can be made by group managers and divided into different categories (such as New Enquiry & Admin) and languages. 

You may also put up templated responses with placeholders to give your communications a personalised touch.

Manage other users and live chat settings from the Web Client

Users who have been given “System Administration” permissions in the Management Console can now edit Users and Live Chat setups using their Web Client. System administrators can access user settings, including modifying the status schedule, by selecting “Admin” from the menu bar. They can also change the settings for Live Chat, which now include new styles, choices, and privacy restrictions.

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Offer your customers simple, flexible, and affordable calling, video, and live chat solutions. With 3CX, businesses can significantly reduce costs and administrative burdens while increasing productivity and improving the customer experience.

To support the mighty and ever-capable Phone systems, there is certain specific hardware requirement that one may need to employ to run their 3CX system at peak condition.

These recommended hardware specs are given as a starting point and could alter depending on your business’s demands and usage. Some basics are:

CPU

Depending on the number of call end-points, using call queues and group calls costs the CPU more than one-on-one calls do.

In order to choose an appropriate processor based on the recommended processor family, refer to this CPU hierarchy, based on their suitability to the recommended Intel CPUs, AMD CPUs are supported. 

Memory

As more extension groups or queues are assigned users, more RAM is required. 

Network 

Depending on the number of simultaneous conversations and use of other network applications, 3CX requires at least 1Gb LAN network connectivity. 

For more than 1000 expansions, 10Gb is needed. 

On HyperVisor platforms, link aggregation (LAG, LACP) can be utilized to increase the throughput that is available, however, it is not available for bare metal machines.

Storage 

Set aside at least 30GB for the installation of the 3CX base system. Add an extra drive, partition, or space for voicemail backup, recordings, logging, or voicemail. 

Note: 

• 1MB of recorded audio is used for every minute of voicemail and recording. 
• Logging: On a busy system, verbose logs can use up to 1 GB of storage per day, or per 2500 calls.

Regularly offload (archive) unused voicemails, backups, and recordings to cold storage to maintain the maximum amount of free capacity for your PBX.

For usage cases of more than 1000, you may contact 3CX directly.

x86 – Based

x86-based CPU installations can be utilised as “Bare Metal” or “Virtual Machine” deployments and need to be compatible with 64-bit architecture. The following HyperVisors were used according to 3CX verification: 

– VMware vSphere Hypervisor (ESXi) 6.5u1 and above, with VMWare tools package installed

– Microsoft Hyper-V Server (6.2) and above capable of running Debian 10, Win10, Server 2016 and above

– Citrix XenServer 7.0 and above

– KVM 2.8 and up

Note: Additional configuration may be needed for the virtual machine, depending on the HyperVisor used.

3CX PBX

Small

Medium

Large

Enterprise

Enterprise +

3CX SBC

These SBC specifications are advised if the 3CX PBX is housed in the cloud and IP phones need to be routed to the instance:

ARM Based

Hardware recommendations for simple on-premises installations using reasonably priced and energy-efficient physical hardware. (3CX PBX or SBC)

Cloud Provider

Based on the use cases described in the bare metal configurations, suggested virtual machine / instance specs for Google Cloud Platform (GCP), Microsoft Azure, and Amazon Web Services (AWS) / Lightsail. Depending on your demands, you can choose instances with more performance and memory.

Depending on your demands and usage, adjust the storage capacity and switch out space as necessary.

Get in touch with us as we are Team IHA and we are a designated bronze partner of 3CX, we provide 24/7 tech-support services, without charging a single penny for that. Along these, you will get a dedicated account manager and in-house cloud telephony services, and a lot of other things. We cover everything from creating your digital footprint over the last 15 years. With the help of the best IT geeks and marketing professionals, we aim to be a one-stop solution for all your business needs.

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Without needing to retain the majority of the system on their own computers, cloud solutions enable users to access all of the system’s capabilities and contents be that as it may a significant section of the corporate community continues to function without cloud solutions, despite data showing the business efficiency, cost-benefits, and competitive advantages it holds. Cloud solutions have been available for around 20 years. With Team IHA’s cloud services you leave behind methods of the past and safely leap into the future!

Team IHA LLP, also known as I Have Answer (IHA), a business with outstanding expertise in cloud solutions, works assiduously to offer its clients the best possible services at the most reasonable cost. The team has grown a lot and shaped people’s opinions during the last 16 years. Team IHA, which has clients in more than 15 nations, is considered dependable for helping businesses increase their value.

Why does your business need cloud services?

• Security: Carefully monitoring security is the cloud service providers’ obligation and responsibility. Contrast this with an internal IT department, for instance, which has a long list of internal processes to oversee, including security, just to name a few. With Team IHA’s dedicated 24/7 services, you can rest assured that your company’s data is in good hands.
• Disaster recovery: Backup and recovery of data and apps are quicker and more dependable when all data is kept in the “cloud.” This is true for all data quantities and organization sizes. We, at Team IHA, assure you the best possible data backup so that you don’t miss out on anything.
• Economizing: There are several ways that cloud solutions can help businesses save money. This technique is more cost-effective than having to purchase and manage one’s own resources because businesses only pay for the resources they really utilize, with Team IHA’s tailor-made offerings you can get the best of cloud services at the best rates!
• Scalability: With Team IHA’s cloud solutions, you can use however many or how few resources you require. Therefore, you can opt to expand or decrease your investment in IT infrastructure depending on your business demands or predicted levels of customer traffic.
• Flexibility: There are many possibilities available when using cloud solutions. Businesses can choose cloud infrastructure and services in accordance with their demands, workloads, organizational size, and other factors.

Conclusion

Hosting in the “cloud” is less harmful to the environment and leaves a smaller carbon imprint thus organizations turning to cloud solutions is a huge step ahead with the current emphasis on protecting and caring for the environment for a brighter tomorrow.  Availing Team IHA’s cloud services would allow your business to use less hardware, produce less waste from paper, and cut down on emissions from travel and commuting because it can be accessed from anywhere with an internet connection. We at Team IHA would love to be your partners for the next step in your business’s journey, contact us now!

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What is a Virtual Call Center?

It’s easy to comprehend why virtual call centers are becoming more and more common. They not only assist organizations in saving money, but they also improve employee and customer satisfaction levels.

The term “virtual contact center” refers to a call center system that allows staff to work remotely rather than from a separate office. This can involve employees of call centers who work from their homes and having several offices spread out across the globe to benefit from different time zones and labor advantages.

Virtual Call Center has ended the need of having a large plan call center and agents answering the call at the same time. Organizations can outsource the work to different countries having lower employment rates to save money. 

Why Virtual Call Center?

Employers can gain several advantages by switching from a traditional call center to a virtual call center model. Less space is needed for workers, which lowers rent and operating costs. Because there are no longer geographic hiring restrictions and reduction in hiring costs of up to twenty-five percent and a rise in the number of available call center agents.

A virtual environment is likewise a desirable prospect for many agents. It results in a better work-life balance because the commute is shorter, transportation costs are cut, and the hours are frequently flexible. 

Things to look for in a Virtual Call Center?

Although there is a growing market for remote call center software, not all programs are created equal. Make sure to look for a virtual phone system that offers the following when consulting vendors:

Free Remote Working

For remote workers, many providers impose an additional activation fee or per-user fee. Find a provider like 3CX that offers a virtual model as standard from the start and unlimited users for simple expansion.

One Combined Platform

It’s a waste of time when switching between different platforms. When working from a single interface that combines calling, chat, and CRM to provide a true omnichannel contact center solution, call center agents will be more productive.

Monitoring & Reporting

It makes sense for a call center manager to be worried about remote workers’ potential for lower productivity. To reduce these concerns and keep an eye on your staff wherever they are, pick a cloud contact center software that offers agent monitoring and training features like listen-in, whisper, and barge.

Team IHA stands for I Have Answer and has been legit to it. Our experts can set up a virtual call center for your organization and when you choose Team IHA with services you will get free lifetime support. Request a call back here and let’s set up your virtual call center.

How can 3CX help?

For companies of any size, the 3CX call center module creates a seamless cloud contact center package. Whether agents are based at home or at an on-site call center, 3CX web-based solution enables businesses to deliver personalized and consistent customer experiences across multiple communication channels, which include as:

3CX Live Chat

By obtaining website visitors as they browse your site, you can produce more leads. To assist with sales and support issues, as well as to make appointments, connect immediately from your web client.

Analytic and Comprehensive Tool

Over 30 reports are included in the 3CX Professional and Enterprise licenses to help you track agent efficiency and level of service. Reports can be sent as frequently as needed directly to queue managers’ emails.

With integrated live wallboard and switchboard

Agent activity can be easily monitored in real-time by queue managers using the 3CX wallboard. You can manage performance throughout the day by quickly viewing the wallboard’s highlights of talk time, calls waiting, callbacks, and other information.

Plug and Play contact center integration

Integrate your call center solution with your CRM, ERP, and accounting system to start calls with a single click. Furthermore, 3CX updates call logs and chat records automatically, ensuring you have a clear audit trail for all interactions. This means you don’t have to worry about manually entering data.

Call flows & advanced queuing strategy

Strategic queuing and streamlined Interactive Voice Responses (IVR) from the 3CX Call Flow designer can speed up the customer service process. Choosing from 13 different polling techniques ensures that incoming calls are distributed efficiently. By reducing unnecessary calls, you can give your agents more time to engage in productive dialogue.

Now let’s move to an omnichannel contact center. 

What is an Omnichannel Contact Center?

An omnichannel contact center combines various communication channels to give customers the option of contacting a company in the way that suits them best. It puts a strong emphasis on meeting customer requirements and giving them a seamless experience. It includes four key features such as

Reporting

For managers to track response times, resolution times, and other important indicators across all channels, a contact center may include call reporting and analysis.

Unified Tracking

Numerous customers will contact you through various channels. An omnichannel contact center tracks customer messages across all channels, enabling access to all client conversations in one location.

Platform Integration

It can be challenging to transform a call center to manage other communication channels unless all of the channels are brought together on a single platform. Having tools that are already built-in, like video conferencing, is one aspect of this. Integrating platforms from other services, like responding to social media messages or syncing CRM contacts, is another consideration. Agents require a tool that will allow them to view all conversations in real-time without having to sign up for various services to check for messages.

Business Digital Channels

Businesses need to understand what customers expect from their preferred communication channels. Email, phone, texting, live chat, self-service options (like online help centers), social media, and video calls are some examples of this. The aim is not to limit customer interaction based on our preferences. 

The use of artificial intelligence to analyze vast amounts of contact data and provide insights that might otherwise be missed is the most recent innovation in omnichannel customer experience. To give customers information based on their prior purchasing experiences, interactive voice response or chatbots may also use artificial intelligence.

The terms “omnichannel” and “multichannel” are frequently used synonymously when discussing contact centers. According to general agreement, a multichannel contact center simply refers to having all the necessary channels for communication. According to this, an omnichannel contact center solution refers to unified communication and integration.

Why Omnichannel Contact Centers?

Omnichannel platforms’ core competency is the customer journey, especially in terms of delivering a seamless experience. This means that if a customer calls after engaging in a web chat earlier in the day, the answering service representative can see the messages they sent and any replies. As a result, the customer can receive better assistance from the agent. This highlights several advantages of the omnichannel strategy. Meanwhile you can visit the Basic Certification Module by 3CX.

Customer Satisfaction

The two items below point to improved customer service. When customers contact a business, they will not only be able to do so via the channel they prefer but they will be given better service when they get in touch. As a result, customer loyalty will grow. Of course, this will have a direct impact on customer retention and the bottom line.

Improved Insight

A comprehensive overview of all digital channels will be available to management. Contact statistics will include social media, text messages, and other channels in addition to just emails and phone calls. This makes it possible for management to decide with more knowledge.

Agent Productivity

Agents working in contact centers won’t have to waste time looking for messages on various platforms. They will have instant access to all communications, which will improve their informational speed. They will also be able to contact those agents to get more information by seeing who else they were in contact with.

Why opt for 3CX as an Omnichannel Contact Center?

Favorite communication channels are integrated into 3CX, which offers customers an omnichannel experience as well as detailed reports and insights.

Video Conferencing

From the web or mobile apps, customer service representatives can start built-in web conferencing and video calls.

CRM integration

Access communications from Zendesk, Salesforce, Freshdesk, Microsoft 365, and other CRMs by syncing your clients.

Fax, Phone & Voicemail

For many businesses, basic phone communication still serves as the main form of communication.

Facebook Messaging

Visitors to a company’s Facebook page will anticipate prompt responses. Integration guarantees timely responses from agents.

SMS for business

Numerous people now prefer using SMS to communicate. Agents can respond using a business phone number thanks to integration.

Live Chat

To turn website visitors into leads or to offer another form of customer service, agents can chat with visitors.

Why choose Team IHA?

Team IHA offers various free services when you opt for Team IHA, such as; 24/7 tech support without charging a penny for that, a dedicated account manager, and In-house cloud telephony services. If you wish to set up your Virtual Service Center and Omnichannel Contact Center you can get in touch with Team IHA. We have one motto to serve our customers with the best service.

After setting up a customer center based on 3CX many issues can be rolled up or you might want to shift to another feature or update something you can face problems or need to pay a large sum to the technicians and this could happen several times. Still, with Team IHA you get free lifetime support, Team IHA helps you to reduce cost management and boost your business, without calling we cannot connect right? So click here and request a callback.

With top-notch experts, Team IHA which stands for I Have Answer works magnificently to offer the best 3CX Services and solutions. Over a course of time, Team IHA has been leading in the market and working with tons of clients around the world. Team IHA has changed the growth graph for the organization it works for. 

To keep you enlightened and updated. We post blogs related to 3CX. Look over more here, and if you have any doubt then reach out to the best 3CX service provider.

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