In India managing customer relationships is no longer optional—it’s essential. CRM (Customer Relationship Management) software empowers businesses to streamline customer interactions, improve retention, and accelerate sales growth. Whether you’re a startup or a large enterprise, a custom CRM solution tailored to your unique workflow can transform your business.
Delhi NCR is home to a thriving IT ecosystem, and several top-tier CRM development companies are providing robust, scalable, and secure solutions. we highlight the 15 Best CRM Development Companies in Delhi NCR, featuring their expertise, notable clients, standout features, and what sets them apart in a crowded marketplace.
This blog is designed to help you understand:
- What CRM development means today
- Why you need a development partner instead of off-the-shelf software
- How to choose the right CRM service provider
- What services and features you should expect from the top agencies in Delhi NCR
- 15 Best CRM development companies in Delhi NCR
What Is CRM Development?
CRM development refers to the process of building or customizing software that manages your customer interactions and supports your marketing, sales, and service teams. It goes beyond contact storage to offer features such as:
- Centralized customer database
- Lead capturing and sales funnel management
- Call, WhatsApp, SMS, and email communication tracking
- Workflow automation (e.g., follow-ups, reminders)
- Analytics and reporting dashboards
- Role-based access and user permissions
- Integration with other tools (e.g., call tracking, payment systems, websites)
Why Choose a CRM Development Company Instead of Buying Off-the-Shelf Software?
While prebuilt tools like Salesforce or Zoho may work for some, many businesses find limitations in:
- Customization: Prebuilt CRMs often can’t adapt to unique business workflows
- Integration: Limited ability to sync with your telephony, ERP, or internal tools
- Ownership: Licensing costs grow as your team scales; you never own the platform
- Local Support: Global software vendors may not provide region-specific assistance
- UI/UX Constraints: Can’t tailor the interface to team habits or industry norms
A CRM development company, on the other hand, offers:
- Custom architecture tailored to your process
- Seamless API integrations with existing systems
- Scalable codebase and data security protocols
- Full ownership and control over data and functionality
- Local support, implementation, and training
How to Evaluate a CRM Development Company
Before partnering with a CRM agency, assess them based on the following criteria:
1. Domain Experience
- Have they worked in your industry (e.g., real estate, BPO, logistics)?
- Can they show working demos or case studies?
2. Customization Capability
- Can they build modules from scratch?
- Are they limited to prebuilt platforms or flexible in tech stack?
3. Integration Readiness
- Can they integrate with telephony systems, WhatsApp APIs, ERPs, or billing systems?
- Do they support third-party APIs for marketing automation and analytics?
4. Scalability
- Does their CRM scale to thousands of leads and users?
- Is it cloud-based with proper load balancing and backup systems?
5. UI/UX Design
- Is the interface user-friendly for non-technical teams?
- Can you request UI changes and workflow personalization?
6. Reporting and Dashboards
- Do they offer real-time sales and service reports?
- Can the CRM help with performance tracking by source, agent, campaign, etc.?
7. Security and Compliance
- Do they support data encryption, backup, and user access roles?
- Are they compliant with DND filters, audit trails, and industry-specific regulations?
8. Post-Deployment Support
- Do they offer maintenance, bug fixes, and version upgrades?
- Is there SLA-based support and a dedicated team?
Which Features Should a Top Delhi NCR CRM Agency Offer?
Look for the following offerings as a baseline when shortlisting agencies:
- Fully responsive, mobile-friendly CRM platform
- Custom modules for sales, support, and service workflows
- Built-in calling, email, and WhatsApp communication tracking
- WhatsApp-based reminders, automated follow-ups, and templates
- Role-based dashboards for admins, managers, and agents
- Lead scoring and segmentation tools
- Integrated calendar for task and meeting management
- Integration with payment gateways and invoicing tools
- Real-time call tracking and virtual number assignment
- Google Ads and Facebook Ads attribution tracking
- Data migration support from spreadsheets or legacy systems
What Industries Benefit Most from Custom CRM Development?
CRM customization isn’t just for large enterprises. Companies of all sizes in the following sectors gain huge advantages:
- Real Estate & Construction: Lead management, follow-ups, broker mapping
- Call Centers & BPOs: Telephony integration, call scripts, agent reports
- Education & Training: Student lifecycle tracking, reminders, batch management
- Logistics & Transportation: Ticketing, shipment tracking, partner CRM
- E-commerce & D2C Brands: Customer segmentation, purchase history, repeat orders
- Healthcare & Clinics: Patient records, appointment scheduling, reminders
- Financial Services: KYC workflows, compliance tools, advisor CRM
What to Expect in Cost & Delivery Timeline
While pricing will vary depending on scope, here are general benchmarks for Delhi NCR:
- Basic CRM (1-2 modules, lead capture, email/SMS follow-up): ₹50,000 – ₹1,50,000
- Mid-level CRM (telephony integration, dashboards, 5–10 users): ₹2,00,000 – ₹5,00,000
- Enterprise CRM (multi-user, WhatsApp automation, reporting engine): ₹5,00,000 – ₹12,00,000+
Timeline: 45 to 90 days depending on complexity, integrations, and revisions
Top 15 CRM Development Companies in Delhi NCR – Summary Table
| S.No | Company Name | Core Services | Industries Served | Key Highlights |
|---|---|---|---|---|
| 1 | Team IHA | Custom CRM development, Call tracking, WhatsApp CRM | BPO, Hospitality, Education, Real Estate | Telephony + CRM, WhatsApp automation, custom UI |
| 2 | Techuz | CRM, ERP, and SaaS development | Startups, Healthcare, Education | Agile development, scalable architecture |
| 3 | OrangeMantra | CRM/ERP, digital transformation, AI integration | Logistics, Retail, Manufacturing | SAP and Salesforce integration, IoT expertise |
| 4 | Classic Informatics | Custom CRM, web apps, enterprise tools | SaaS, Travel, Fintech | Global delivery model, cloud-ready CRMs |
| 5 | Damco Solutions | CRM development, Microsoft Dynamics, Salesforce | BFSI, Insurance, Real Estate | Large-scale CRM deployment, enterprise focus |
| 6 | Binary Republik | SharePoint & CRM platforms | Government, Enterprises | SharePoint + CRM hybrid solutions |
| 7 | Oodles Technologies | CRM, blockchain, AI & ML integration | Fintech, Media, Supply Chain | AI-powered CRM, automation-first approach |
| 8 | Webkul | Open-source CRM & marketplace development | E-commerce, Retail | Custom Odoo and Magento CRM integrations |
| 9 | GirnarSoft | CRM + automotive solutions | Automotive, Insurance | Lead management for dealerships |
| 10 | Sparx IT Solutions | CRM, mobile apps, cloud applications | Education, Travel, Retail | UI-focused CRM systems, scalable backends |
| 11 | ValueCoders | CRM, web & mobile development | Agencies, Enterprises | Offshore CRM development with agile teams |
| 12 | Appinventiv | CRM + mobility solutions | Logistics, Healthcare, Startups | CRM with mobile-first architecture |
| 13 | InvoZone | Custom CRM, SaaS, and B2B platforms | E-commerce, SaaS, Healthcare | Full-cycle product development |
| 14 | Yugasa Software Labs | CRM & AI chatbot integrations | EdTech, FMCG, Real Estate | AI + CRM for smart lead management |
| 15 | Vervelogic | CRM, ERP, and marketing tools | Hotels, Restaurants, Retail | CRM + Booking engine for hospitality |
Here is the list of 15 Best CRM Software Development Company in Delhi NCR, India
1. Team IHA – CRM Development Company in Delhi NCR
Website: www.teamiha.com
Overview:
Ranked #1 on our list, Team IHA is an innovation-first tech company that specializes in building intelligent CRM systems for startups, SMEs, and large enterprises. With a team of CRM experts, UI/UX designers, and API architects, Team IHA offers both cloud-based and on-premise CRM solutions customized for specific industries like real estate, education, healthcare, telecom, and BPOs.
Key Features:
- Fully Custom CRM Modules (Leads, Sales, Billing, Support, etc.)
- Seamless integration with VoIP (via The Telephony Co.) & email systems
- Powerful dashboards and visual reports
- Native integration with tools like WhatsApp, Zoho, Mailchimp, etc.
- AI-powered lead scoring and workflow automation
- Multi-user and multi-location support
Why Choose Team IHA:
- 100% tailor-made CRM development, not just SaaS reselling
- Strong portfolio with clients like top BPOs and call centers
- API-first architecture for scalable integration
- Post-deployment support and regular upgrades
- Built-in features for compliance (DND filters, call recording, etc.)
2. Cynoteck Technology Solutions – CRM Development Company
Website: www.cynoteck.com
Overview:
Cynoteck is a Microsoft Gold Partner and Salesforce Consulting Partner that delivers CRM solutions for global clients. Their Delhi NCR team focuses on CRM customization, implementation, and integration services.
Key Features:
- Microsoft Dynamics CRM & Salesforce expertise
- CRM migration & customization
- Third-party app integrations
- Mobile CRM applications
Why Choose Cynoteck:
Perfect for enterprises looking for Microsoft or Salesforce ecosystems. Great support and knowledge of global compliance standards.
3. Dreamer Technoland
Website: www.dreamertechnoland.com
Overview:
Known for budget-friendly CRM solutions, Dreamer Technoland caters to startups and SMEs. Their open-source CRM development and integration capabilities make them a solid pick for early-stage businesses.
Key Features:
- Open-source CRM (like SuiteCRM, Vtiger)
- Custom workflow automation
- Role-based access controls
- Email and telephony integration
Why Choose Them:
Affordable solutions without compromising on quality. Excellent support for businesses scaling on a tight budget.
4. CRM Masters Infotech
Website: www.crm-masters.com
Overview:
A Zoho Premium Partner, CRM Masters Infotech provides cloud-based CRM services including development, implementation, and analytics. Ideal for companies already using Zoho products.
Key Features:
- Zoho CRM development
- Sales automation tools
- Email marketing and reporting
- Training & deployment services
Why Choose Them:
If you’re already using Zoho apps, they’ll give you the best cost-performance CRM solution.
5. OrangeMantra
Website: www.orangemantra.com
Overview:
With a decade of experience in enterprise software, OrangeMantra builds robust CRM platforms from scratch and offers integration with ERPs, eCommerce platforms, and IoT systems.
Key Features:
- End-to-end CRM development
- IoT and AI integration
- Workflow and campaign automation
- Cross-platform compatibility (web, mobile, desktop)
Why Choose Them:
Best suited for enterprises and mid-market businesses seeking full ecosystem integration.
6. Fexle Services
Website: www.fexle.com
Overview:
A Salesforce-focused CRM company with certified developers, Fexle offers a wide range of services from CRM consulting to building industry-specific Salesforce solutions.
Key Features:
- Salesforce Lightning development
- CRM migration
- Real-time analytics and dashboards
- AppExchange product development
Why Choose Them:
Highly specialized Salesforce services for industries like education, healthcare, and BFSI.
7. Webkul Software
Website: www.webkul.com
Overview:
Webkul is an award-winning development company that creates highly customizable CRM solutions, often paired with their proprietary ERP and eCommerce plugins.
Key Features:
- Open-source CRM integration (Odoo, SuiteCRM)
- Cross-platform CRMs with backend API support
- Marketplace and ERP plugin support
- Multilingual & multi-currency support
Why Choose Them:
Great for businesses looking for a CRM that also talks to their ERP and commerce platforms.
8. Invoicera
Website: www.invoicera.com
Overview:
Though primarily an invoicing software provider, Invoicera also offers CRM development and billing automation tailored to service businesses and freelancers.
Key Features:
- Client & vendor management CRM
- Automated invoice + CRM sync
- Time tracking & task management
- Payment gateway integration
Why Choose Them:
Ideal for service professionals and agencies looking for light CRM + finance automation.
9. Tech9logy Creators
Website: www.tech9logy.com
Overview:
Tech9logy Creators is a Noida-based CRM and web development company known for crafting user-friendly and function-rich CRMs. They specialize in delivering end-to-end CRM platforms for educational institutions, healthcare providers, and eCommerce brands.
Key Features:
- Lead management and automated nurturing
- Custom-built CRM dashboards
- Integration with LMS and ERP
- Role-based user access and custom reporting
Why Choose Them:
They understand sector-specific CRM needs and deliver tailor-made solutions with a clean, intuitive UI.
10. Matellio
Website: www.matellio.com
Overview:
Matellio develops enterprise-grade CRMs with a strong focus on automation and analytics. They work with both startups and Fortune 500 companies to deliver scalable CRM software that aligns with business strategy.
Key Features:
- AI-based CRM solutions
- Smart sales pipeline automation
- Voice command integration
- Integration with marketing tools and data warehouses
Why Choose Them:
Matellio is great if you’re looking for intelligent CRMs with machine learning, smart suggestions, and predictive modeling.
11. Appinventiv
Website: www.appinventiv.com
Overview:
A major player in app and enterprise software development, Appinventiv builds CRM systems that integrate seamlessly with mobile ecosystems. They have delivered CRM solutions to industries like logistics, real estate, and fintech.
Key Features:
- Mobile-first CRM solutions
- Cloud deployment & role-based security
- Analytics and KPI tracking
- Omnichannel interaction history
Why Choose Them:
Ideal if your workforce is on the move and needs mobile-optimized CRM access with real-time updates.
12. Classic Informatics
Website: www.classicinformatics.com
Overview:
Classic Informatics is a software powerhouse offering CRM, ERP, and cloud solutions. They specialize in complex, multi-layered CRM systems integrated with third-party tools and analytics dashboards.
Key Features:
- Custom CRM for enterprise workflows
- CRM integration with CMS and eCommerce platforms
- Scalable cloud-native architecture
- End-user training & documentation
Why Choose Them:
Perfect for businesses that require complex systems with multiple user hierarchies and integrations.
13. Damco Solutions
Website: www.damcogroup.com
Overview:
Damco offers enterprise CRM consulting and development, especially around Salesforce, HubSpot, and Microsoft Dynamics. They are known for building CRMs that improve customer experience (CX) and automate marketing.
Key Features:
- Multi-CRM platform development
- Integration with contact center solutions
- Workflow and campaign builders
- Data migration and cleansing tools
Why Choose Them:
Best for companies undergoing digital transformation and needing CRM as part of a broader IT overhaul.
14. ThinkSys Inc.
Website: www.thinksys.com
Overview:
ThinkSys delivers automation-rich CRM platforms that work across sales, support, and marketing. With strong capabilities in AI and RPA, they create CRM solutions that can operate with minimal manual intervention.
Key Features:
- CRM powered by AI assistants
- Voice-to-text call logging and lead capture
- RPA bots for repetitive CRM tasks
- API-first CRM design
Why Choose Them:
Choose ThinkSys if you’re looking to reduce manual CRM data entry and want smart automation as a core feature.
15. Algoworks
Website: www.algoworks.com
Overview:
Algoworks is a Salesforce Gold Consulting Partner offering expert-level CRM services including implementation, customization, and AppExchange product development. They also build CRMs from scratch for unique business models.
Key Features:
- Salesforce Sales Cloud, Service Cloud & Marketing Cloud
- Custom CRM app development
- AI/ML integration
- Extensive API development
Why Choose Them:
They bring deep technical expertise for companies already in or transitioning to the Salesforce ecosystem.
Frequently Asked Questions
Custom CRM development involves building a solution specifically tailored to your business processes, whereas ready-made CRMs offer standardized features that may not align with your exact workflow or integration needs.
Pricing varies by features and complexity. A basic CRM starts around ₹50,000, mid-level systems range between ₹2–5 lakhs, and advanced enterprise CRMs can go up to ₹12 lakhs or more.
Industries like real estate, call centers, healthcare, education, logistics, and e-commerce gain significant value from CRM systems tailored to their sales, support, and customer engagement workflows.
On average, it takes between 30 to 90 days depending on the features, number of modules, and third-party integrations required.
Look for capabilities such as lead management, telephony and WhatsApp integration, reporting dashboards, user roles, data security, API integrations, and responsive design.
Conclusion:
Partnering with the right CRM development company gives your business the tools to:
- Operate with greater efficiency
- Improve sales pipeline visibility
- Nurture leads with timely follow-ups
- Make better marketing decisions through real-time reports
- Scale customer support without scaling overhead
Delhi NCR offers a robust ecosystem of skilled CRM development agencies. By focusing on your goals—automation, integration, performance tracking—you can find a partner who doesn’t just code a CRM, but builds a custom engine for your growth.
